FAQ
Frequently Asked Questions (FAQ)
At Cigar Legacy, we are committed to providing you with the finest cigars and a seamless shopping experience. To help answer any questions you may have, we've compiled this FAQ section covering shipping, returns, refunds, and payment options. If you need further assistance, our customer support team is always ready to help.
PAYMENT INFORMATION
We offer secure and flexible payment options to ensure a smooth checkout process. Whether you prefer credit cards, bank transfers, or cryptocurrency, Cigar Legacy guarantees safe transactions with industry-leading encryption. Below, you’ll find details about the payment methods we accept and our security measures.
"Had the pleasure of smoking an authentic Cuban Romeo y Julieta Wide Churchill, and wow—absolutely fantastic! Rich yet smooth, with deep earthy tones and a hint of cocoa. This is what Cuban cigars are all about. Worth every penny!"
The Romeo y Julieta 1875 is my go-to cigar for a refined, smooth smoke. Perfectly balanced with a mild-to-medium body, offering creamy notes of cedar and a slight sweetness. Burns evenly, draws like a dream, and never disappoints."
Nothing compares to an authentic Cuban Cohiba. The perfect balance of strength and smoothness, with a complex aroma that lingers beautifully. Every puff reminds me why Cohibas are considered the best. Simply top-tier!"
Cohibas are legendary, and for good reason. The flavor profile is unmatched—silky smooth with a deep, rich taste. However, the price point is steep. If money’s no object, go for it. If not, there are great alternatives at a lower cost.
Returns & Refunds
Due to the nature of cigars, we do not accept returns on opened products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for assistance.
If your cigars are damaged in transit, take clear photos and contact our support team immediately. We will arrange a replacement or refund depending on the situation.
Orders can be canceled within 24 hours of placement. Once shipped, cancellations are not possible.
Delivery
Shipping & Delivery
We offer worldwide shipping, including Spain, Russia, Germany, UAE, the UK, and many other countries. However, please check your local laws regarding cigar imports before ordering.
Delivery times vary depending on your location:
- UK & Europe: 3-7 business days
- UAE & Middle East: 5-10 business days
- Russia & Other Regions: 7-14 business days
We use discreet, humidity-controlled packaging to maintain cigar freshness and ensure secure delivery.
Payment
We accept:
✅ Credit/Debit Cards (Visa, MasterCard, AMEX)
✅ Cryptocurrency (Bitcoin, Ethereum)
✅ Bank Transfers (for large orders)
✅ E-wallets (depending on region)
Yes! We use SSL encryption and secure payment gateways to ensure your transactions are safe and protected.
